Contacting Norton Antivirus

When you bought your new computer, it probably came with a CD that automatically installed a program called Norton Antivirus. While the software works effectively to protect your PC from dangerous viruses (which could cause permanent damage to your hard drive / system), many experts in the field of antivirus and spyware seem to recommend other programs that may do a better job.

In fact, recently when I was looking for information on how to contact Norton antivirus, some interesting tips were posted on forums that I will share with you below:

Consuming too many resources on your computer

When you search the Symantec website for how to contact Norton antivirus, you will not find any precise information about the amount of resources on your computer that will be used when running the program, just an average estimate. Tech experts have concluded that Norton can be something of a “resource hog” in terms of running at top speed. This means that when the software is running, you will see a significant drop in your computer’s performance.

Don’t expect refunds for open software in the store

When I started using my computer, I bought the Norton program at a local electronics store. At the time, it was the only software I knew of to help protect my PC. It was relatively inexpensive, and while I didn’t really understand the scope of computer security, it was explained very thoroughly when I found out how to contact Norton antivirus.

The representative on the phone was very helpful and answered many questions I had, and at the end of the phone conversation they referred me to various links on their website for more information.

I was quite satisfied until a while later a message appeared on my computer screen basically telling me that I needed to update my Norton antivirus to keep my PC protected. I thought, “Ok, that sounds logical,” but when I saw that I had to pay money for the upgrade, frustration washed over me.

Of course, I probably didn’t see the fine print about having to pay to keep the antivirus program running, although I did find out how to contact Norton antivirus and spoke with the representative. But it seemed that no one made it clear to me, not even when I bought the software from the store.

A refund was what you expected to get, but unfortunately when you buy software that has been opened, it is virtually impossible to get your money back. Of course, this is not the fault of Norton Antivirus or any other entity that sells software. But most of you, like me, are unfamiliar with some of these details at first, especially as you begin to get to know your computer and the technicalities of what it takes to keep it running clean and safe.

Alternative options

Whatever your reason for wanting to know how to contact Norton antivirus and speak to your sales department or customer service representative, consider doing some research online to find alternative antispyware programs. While I still consider Norton antivirus to be a highly respected and reliable service, there are dozens of free PC security software options that can equal or exceed what you are currently using.

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